Coronavirus Pandemic

Update 26/03/2020

With more clarification coming through in the last few days about what treatments we can provide and what situations we will consider as a dental emergency, there will be a need for some self treating of dental problems.

We are being advised to stop all social contact and to provide telephone support mainly. This is because many procedures for emergency dental treatment generate an aerosol, which has the potential to spread the virus to the dental team. Any treatment that is required, that does generate an aerosol, will now only be able to be carried out at specialist centres that are being set up. The staff manning these centres can be given enhanced protection and specialist equipment to deal with the extra risk.

Unfortunately, this leaves patients in a potentially difficult situation, so a booklet has been put together to help you understand what situations are being classified as a dental emergency and how to manage other dental problems at home.

You can download a copy of the guide HERE

As patients may need to take painkillers during this period of home management, there is guidance from the NHS on how to take your painkillers correctly HERE


Following guidance from the British Dental Association and the Chief Dental Officer for Wales, all dental practices are being placed on Red alert and are being instructed to switch to provision of emergency dental treatment only. This guidance is to help protect the dental team, but more importantly to help reduce social contact and unnecessary journeys amongst the general population during the current level of virus threat.

From Tuesday 24th March, we will not be arranging any routine dental appointments for the forceable future. Once we have received guidance that we can change this position we will let you know as soon as possible. We are contacting all patients currently with an appointment arranged to postpone the treatment. If you have an appointment between now and May 31st 2020 and you haven’t heard from us, please get in contact with us, preferably by email if you can.

Please be advised that what qualifies for emergency dental treatment has changed as well.

Situations that qualify for Emergency Dental Treatment:

  • Bleeding following an extraction or after trauma
  • Trauma causing a tooth to break resulting in strong pain
  • Swelling on the face and/or extending to eye/neck
  • Severe pain that does not respond to painkillers

Situations that DO NOT qualify for Emergency Dental Treatment:

  • Loose or lost crowns, bridges or veneers
  • Broken or loose dentures
  • Broken, loose or displaced fillings
  • Chipped teeth with no pain
  • Bleeding gums
  • Loose orthodontic wires

In the above situations, we advise emailing the practice for advice.

If you have been self isolating because you have come into contact with someone with Coronavirus or suspected of having Coronavirus or you have Coronavirus yourself and you require emergency dental treatment, please contact NHS 111. A special clinic has been set up to deal with patients experiencing a dental emergency but are suffering from Coronavirus.

How to contact us for Emergency Dental Treatment

Please call the practice on 01792 297629. Information will be on the recorded message of how to contact Nick.

The situation is changing rapidly so please follow us on Social Media and the practice website for up to the minute information. (@Tycochdental)

Practice Update 18/03/2020


The Chief Dental Officer of Wales has placed all practices in Wales on an Amber alert. This means certain dental treatments can no longer be provided in certain situations. Due to research showing that some members of the population are carriers of the Coronavirus, but display NO symptoms, some dental treatments need to be avoided as they increase the risk of the dental team being exposured to the virus. These measures are to protect the dental team and DOES NOT reflect any incresed risk to patients catching the virus from dental treatment.

The practice can still continue to provide most dental treatments such as examinations, hand scaling, root fillings, dentures, some types of fillings, orthodontic treatment and emergency care. We may need to modify some techniques as required on a case by case basis. If you have any concerns, please contact the practice. We will be trying to provide dental care for as long as possible and there is no reason why anybody who is not displaying symptoms cannot come to an appointment. We will be sending out annual examination recall reminders as normal as we wish to maintain your dental health as much as possible.

Please read the information below to see if what to do if you have any symptoms, suspected symptoms or been in contact with someone with symptoms or suspected symptoms.

We are also looking the opening hours of the practice as staffing becomes more of an issue. Schools are now being closed so my team are having childcare issues and Sam who is pregnant has gone into self isolation to protect herself and her expectant child.

It is a very fluid situation at the moment and there will be many more changes to come. All updates will be posted on our social media as well, so it may be worth following the practice accounts to get up to the minute information. Links to our accounts can be found at the bottom of this page.


With the declaration of the Coronavirus Pandemic, we wanted to outline measures we are implementing at the practice, plus provide you with some practical advice to keep you as safe as possible during the coming months.

The Practice

We will be endeavouring to keep the practice open throughout the virus period and try to provide as normal service as possible. People will still get toothache, broken teeth and other dental issues. As a dental practice, we have to adhere to high standards of cross infection control and hygiene, so we are well equipped and trained in how to prevent the spread of infection.

With the number of coronavirus cases increasing at the moment we will be implementing some additional safeguards to protect patients and staff of the practice.

  • We will be asking all patients entering the practice to disinfect their hands with a disinfectant rub which we will provide.
  • Extra tissues will be provided in the waiting area for those who may feel a sneeze or a cough coming on – Catch it. Bin it. Kill it.
  • We will also be temporarily shortening our working day by thirty minutes to allow us to adopt extra decontamination processes to ensure the practice remains a safe place for all staff and patients. We apologise for any inconvenience this may cause, but we need to ensure as much as possible that the practice remains open to allow us to provide treatment to those that need it.
  • If you have a dental emergency (severe pain and/or facial swelling. A broken tooth will not be considered an emergency) and have been diagnosed as being infected with Coronavirus, please contact NHS 111 to arrange treatment at a specialist centre that has been set up for the purpose.
  • If you have potentially been in contact with someone suspected of having coronavirus or displaying symptoms similar to those of coronavirus then please do NOT attend the practice. Please call to seek our advice and to postpone your appointment.

If the practice is forced to close due to suspected coronavirus infection, we will arrange for emergency cover to be provided by another dental practice. All details will be on the practice website, facebook page and on the practice answerphone message if this happens. An email alerting you to the changes will also be sent out.

Keeping yourself safe

To protect yourself and other people:

  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin straight away and wash your hands afterwards

  • try to avoid close contact with unwell people

  • do not touch your eyes, nose or mouth if your hands are not clean

  • Wearing gloves when out and about will give you some protection, but remember that they will need regular washing at the end of the day. Leather gloves can be disinfected with hand sanitiser. Eventually, it will affect the leather of the gloves, but it will help in the short term. Fabric-based gloves will need to be washed regularly. Don’t forget to wash your hands after taking the gloves off.

  • Bleach is an effective product for disinfecting work surfaces and door handles. Dilute it to make a cleaning solution to be used with a cloth.

  • As part of our cross-infection training, we are introduced to the concept of Red Paint. Imagine you have red paint on your hands and everywhere you touch would show a trace of red paint left on it. Doing an exercise such as this will soon highlight all the surfaces that we touch throughout the day. It may be a bit overwhelming when you work them all out. Don’t worry, you can’t keep them all clean, but it will help raise your awareness of the number of surface contacts we have daily. Just remember to make sure you wash your hands regularly and especially before touching your face.

Please watch the video below to see how to wash your hands correctly

If you require any guidance on how to keep safe during the outbreak, please do not hesitate to contact us.

Self-Isolation Advice

If you do need to isolate for suspected infection of coronavirus there is more information on the Public Health Wales website HERE.

Further information on Coronavirus is available on